1. The Service

Mentors is an iOS mobile application that offers you a curated library of AI-powered avatars ("Avatars"), each designed as a fictional character specialising in a particular area of general knowledge, learning, or conversation. You can interact with the Avatars by:

• Text chat;

• Audio calls;

• Video calls.

The Service uses third-party generative AI technology (Google's Gemini and Gemini Live APIs) to power the conversational engine, and Lipitt's proprietary on-device technology to render each Avatar visually and vocally on your device.

Mentors is currently offered free of charge. It does not contain in-app purchases, subscriptions, or advertising. Lipitt reserves the right to introduce paid features in the future, subject to prior notice and updated Terms.

2. Eligibility and account

2.1 Minimum age

You must be at least 15 years old to use the Service. By creating an account, you confirm that you meet this age requirement. If you are between 15 and 18 years old, you confirm that your parent or legal guardian has reviewed and accepted these Terms on your behalf and authorises your use of the Service.

You acknowledge that providing false information about your age is a breach of these Terms and may result in suspension or termination of your account.

The App Store age rating that appears on Mentors's product page is set by Apple based on content descriptors and may differ from the contractual minimum age set out above. The minimum age to use the Service, as a matter of contract, remains 15.

2.2 Account creation

To use the Service, you must create an account using either Sign in with Apple or phone-number authentication (verified by a one-time SMS code). You agree to provide accurate information and to keep your profile up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Account deletion

You can delete your account and all associated personal data at any time directly from the App, in Settings → Account → Delete Account. Deleting your account terminates your access to the Service.

3. Nature of the avatars — no professional advice

Important — please read carefully.

The Avatars are AI-generated fictional characters. They are not real people, are not licensed or qualified in any field, and do not represent the views of Lipitt, Apple, Google or any other person or organisation.

The Service does not provide medical, psychological, psychiatric, legal, financial, tax, nutritional, fitness, human-resources, career, educational or any other regulated professional advice. Any information, guidance, opinion or suggestion produced by an Avatar is provided for general information, reflection or entertainment purposes only, and must not be relied upon as a substitute for advice from a qualified professional.

You must not use the Service for the diagnosis, treatment, prevention or cure of any physical or mental health condition, or to make any medical, legal, financial or other significant decision. Always consult a qualified professional for such matters.

4. Safety and emergencies

The Service is not designed for emergencies. If you are experiencing a life-threatening emergency, a mental-health crisis, thoughts of self-harm or suicide, or any other situation requiring immediate assistance, do not use the App. Contact emergency services or a qualified helpline immediately:

• France: 15 (SAMU), 112 (European emergency number), 3114 (national suicide-prevention helpline)

• Other countries: contact your local emergency services

You agree not to use the Service as a substitute for real-world professional support, emergency services, or crisis intervention.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any purpose that is illegal, harmful, or fraudulent;

• Use the Service to generate, request or share content that is unlawful, defamatory, obscene, sexually explicit, hateful, harassing, threatening, discriminatory, or that infringes the rights of any person;

• Use the Service to obtain or provide medical diagnosis, treatment or advice, or to make decisions that could affect your health, safety or legal position;

• Attempt to extract, copy, reproduce or scrape the Service, the Avatars, the underlying AI models, or any of their components, including for the purpose of training, building or evaluating any other AI system;

• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any part of it, except to the extent permitted by mandatory applicable law;

• Interfere with, disrupt, or attempt to gain unauthorised access to the Service, our servers, or networks connected to the Service;

• Use the Service in a manner that violates the rights of any third party, including intellectual property and privacy rights;

• Use bots, scrapers, automated tools, or any other means to access or use the Service other than the iOS App provided by Lipitt;

• Use the Service to record, capture, or attempt to extract the voice, image or identity of any third party without their consent;

• Impersonate any Avatar or Lipitt, or share screenshots or recordings of Avatars in a way that misleadingly attributes statements to real persons or professionals;

• Resell, sublicense, or commercially exploit the Service or any part of it;

• Circumvent the Service's content filters or safety systems.

We may suspend or terminate your access to the Service if we have reasonable grounds to believe that you have violated these rules.

6. AI-generated content and disclaimers

The Service uses generative artificial intelligence to produce conversational responses, explanations and content in real time. You acknowledge and agree that:

• AI responses are generated automatically and may be inaccurate, incomplete, outdated, biased or inappropriate. They do not represent the views of Lipitt, Apple, Google or any other person.

• The Avatars are fictional characters. Any resemblance to real persons is unintentional.

• You should independently verify any factual information provided by an Avatar before relying on it.

• You are responsible for your own decisions and actions. Lipitt is not liable for decisions or actions you take based on AI-generated outputs.

7. Voice and camera

Audio and video calls with an Avatar require access to your microphone. Video calls also require access to your camera; the camera is optional and not needed for text chat or audio calls. Your audio (and, if enabled, video) is streamed in real time to Google's Gemini Live API for processing and is not stored by Lipitt. The Avatars' video is rendered on your device and never leaves it.

You can enable, disable or revoke microphone and camera access at any time in iOS Settings → Mentors.

For full details on how voice, camera and conversation data are processed, see our Privacy Policy.

8. Intellectual property

8.1 Our rights

The Service, including the Mentors App, the Avatars (visual design, voice, personality traits, animation system), the on-device avatar engine, the brand "Mentors", logos, graphics, user interface, software, text, and any related materials are the exclusive property of Lipitt or are licensed to Lipitt. They are protected by French and international intellectual property laws.

8.2 Limited licence to you

Subject to your compliance with these Terms, Lipitt grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the Service on iOS devices that you own or control, solely for your own personal, non-commercial purposes.

8.3 No other rights

No rights are granted to you other than as expressly set out in these Terms. All rights not expressly granted are reserved by Lipitt and its licensors.

9. User input and feedback

9.1 Conversation inputs

You retain all rights you may have in the text messages, voice, video and other inputs you provide to the Service ("User Inputs"). You grant Lipitt a worldwide, royalty-free, non-exclusive licence to process User Inputs solely as necessary to operate, maintain, secure and improve the Service for you, in accordance with our Privacy Policy. We do not use your User Inputs to train AI models.

9.2 Feedback

If you send us feedback, suggestions or ideas about the Service, you agree that we may use them freely, without restriction or compensation, to improve the Service.

10. Third-party services and Apple's terms

10.1 Third-party services

The Service relies on third-party providers, including Apple, Google (Gemini and Gemini Live APIs), Scaleway, Twilio (SMS delivery for phone-number authentication), Resend (transactional and marketing emails), Amplitude, Adjust and Sentry. Their respective terms and privacy policies apply to their portions of the service. Lipitt is not responsible for the practices of third parties.

10.2 Apple-specific terms (iOS)

The following terms apply when you use the Service on an Apple device. They are required by Apple Inc. ("Apple"):

• These Terms are concluded between you and Lipitt only, and not with Apple. Lipitt — not Apple — is solely responsible for the App and its content.

• The licence granted to you in Section 8 is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in Apple's Media Services Terms and Conditions.

• Apple has no obligation to provide any maintenance or support services for the App.

• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.

• Lipitt — not Apple — is responsible for addressing any claims by you or any third party relating to the App or your use of it (including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection or similar legislation).

• In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Lipitt — not Apple — is solely responsible for the investigation, defence, settlement and discharge of any such claim.

• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

11. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, if (i) you breach these Terms, (ii) your use of the Service creates a legal, safety or reputational risk for Lipitt or other users, or (iii) we are required to do so by law.

You may stop using the Service at any time and delete your account from within the App.

Upon termination, the licence granted in Section 8 ends. Sections that by their nature should survive termination (including Sections 3, 4, 8, 9, 12, 13, 14, 17 and 18) will survive.

12. Warranties and disclaimers

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, nor that any AI output will be accurate, complete, appropriate or reliable.

Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable law, including the legal warranty of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), where applicable.

13. Limitation of liability

To the maximum extent permitted by law, and without prejudice to consumer rights that cannot be waived under applicable law:

• Lipitt shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or other intangible losses arising out of or in connection with the Service, including any harm caused by reliance on AI-generated outputs.

• Lipitt's total aggregate liability arising out of or in connection with the Service, regardless of the form of action, shall not exceed one hundred euros (€100).

• You acknowledge that the Service is currently provided to you free of charge, and that the limitations of liability set out in this Section reflect a reasonable allocation of risk between the parties given the nature of the Service.

This Section does not affect any rights you have as a consumer that cannot be excluded or limited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Lipitt, its officers, employees and contractors, against any claims, damages, liabilities and expenses (including reasonable legal fees) arising from (i) your breach of these Terms, (ii) your unlawful or unauthorised use of the Service, or (iii) your violation of any third-party rights.

15. Changes to the Service and these Terms

We may modify, suspend, or discontinue the Service (or any feature of it) at any time. We may also update these Terms from time to time. We will indicate the date of the latest update at the top of this page and, where the changes are material, we will give you reasonable advance notice through the App. If you do not accept the new Terms, you must stop using the Service. Continued use of the Service after the new Terms take effect constitutes acceptance of those Terms.

16. Privacy

Our processing of your personal data is described in our Privacy Policy, which is an integral part of these Terms.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict-of-laws rules.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts within the jurisdiction of the Court of Appeal of Paris, France.

Consumers residing in the European Union retain the protection of the mandatory provisions of the law of their country of residence and may bring proceedings before the courts of their country of residence.

Online dispute resolution. Before any judicial action, we encourage you to contact us at privacy-mentors@equos.ai to seek an amicable solution. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any in-app notices, constitute the entire agreement between you and Lipitt with respect to the Service and supersede any prior agreement on the same subject matter.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of all or part of our business, subject to applicable law.

Force majeure. Lipitt shall not be liable for any failure or delay in the performance of its obligations caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code.

Language. These Terms are drafted in English. Any translation provided is for convenience only; in the event of any inconsistency, the English version prevails.

19. Contact

For any question concerning these Terms, please contact us at:

LIPITT SAS
7 avenue de Laponie, 91940 Les Ulis, France
Email: privacy-mentors@equos.ai